Velaro Inc., a live chat software-as-a service provider, will be attending the Internet Retailer Convention & Exhibition at the San Diego Convention Center from June 14 to June 17.
Velaro noted that on exhibit will be the Company's current, as well as newly developed, third-party integrations that extend the power and value of their click-to-chat software. The most recent additions include integrations with Microsoft Dynamics CRM and Get Satisfaction.
Microsoft Dynamics CRM, a multi-lingual customer relationship management software package, allows users to track customer activity and generate leads in real-time. "Microsoft Dynamics CRM is the perfect supplement to our live chat platform," says CEO Michael Teitelbaum. "By integrating Velaro with Microsoft's CRM software, live chat agents are able to more intelligently engage with website visitors by being able to easily access customer and prospect information." The integration will enable chat agents to create and edit customer records from within the Velaro application.
Velaro's other recently added integration is with Get Satisfaction. Get Satisfaction, a community-powered support platform, creates a forum where users can ask questions, submit ideas, and post comments regarding products and services. Velaro noted that this integration enables the Company's users to interface Get Satisfaction with their instance of live chat, unlocking a seamless knowledge base for customer support inquiries. Based on brief survey answers, customers are given helpful articles tailored to their individual needs. Alternatively, customers have the ability to search for accessible answers on their own.
While these recent integrations are a welcome addition to Velaro's highly-praised product, all efforts are consistent with the company's focus on maximizing the user experience. As a B2B operation, Velaro strives to give its clients the most, yet effective, means of fostering profitable customer relationships. Through integrations like these and a bevy of features, the Company reported that users can give their consumers the traditional brick-and-mortar shopping experience without ever having to leave the office.
More Information:
www.velaro.com
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